Notes from the front line.
News from Sum Vivas, practical guides and what we're learning from running Digital Assistants for our customers.
What is a fully managed Digital Assistant?
Not a chatbot you have to build and babysit. A Digital Assistant that answers your customers and handles approved tasks across web, phone, messaging and physical locations, built and run for you.
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Build or buy: who runs your AI assistant after launch?
You may well be able to build an AI assistant yourself. The harder question is who owns, maintains and improves it once it's live.
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Every unanswered question is a fix waiting to happen
Most AI assistants fail quietly. Cortex records every question your Digital Assistant couldn't answer, so your team can close the gap once and for good.
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How we protect your customers' conversations
Specific answers, not security slogans: how Sum Vivas keeps each client's data separate, encrypts connected accounts, stores data in the UK and tests every release.
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Live events don't keep office hours
Fan questions build all year and peak in event week, often at night. Here's how a fully managed Digital Assistant keeps every fan answered without burying your team.
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One update, every channel
When plans change, the hardest part is making sure every channel says the same thing. Here's how one source of approved knowledge keeps your answers right everywhere.
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Reassure first: how Digital Assistants handle the questions that matter most
Access needs, medical equipment, complaints, safety. How we design Digital Assistants to answer sensitive questions carefully and hand over to people with the full story.
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Scan, ask, sorted: putting your Digital Assistant in every visitor's pocket
A QR code on a sign or table card opens your Digital Assistant on a visitor's own phone. No app, no queue. Here's how venues and events use it.
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Mersey Ferries welcomes first of its kind new staff member
We’re proud to introduce ‘Jimmy’, our AI-powered digital employee, who has officially joined the team at Mersey Ferries to help visitors navigate Liverpool’s…
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Mersey Ferry passengers can now 'ask Jimmy' for help
We’re proud to announce the launch of Jimmy, a multilingual AI-powered assistant now live at the Mersey Ferries Gerry Marsden Terminal at Liverpool’s Pier Head.
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AI in Agencies: Unlocking Creativity & Navigating Risks
At Sum Vivas, we’ve seen firsthand how AI is revolutionizing the way businesses engage with their audiences.
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Denise Harris, CCO, on the panel at the Prolific North's special event for agencies using AI
We’re excited to share that our Chief Creative Officer and co-founder, Denise Harris, will be part of an esteemed panel at Prolific North’s upcoming event on…
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Baltic Ventures Accelerator 2024 Demo Day
The Baltic Ventures Accelerator 2024 Demo Day, held on 17th January 2025 at Liverpool’s Camp & Furnace, brought together an exciting cohort of ten tech…
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Rocket Lawyer's Customer Story: Innovating with AI-Driven Digital Humans
We are delighted to share that Sum Vivas has been featured in Rocket Lawyer’s customer stories, highlighting our journey and achievements in AI-driven digital…
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Sum Vivas Celebrates Livercool Awards 2024 Nomination for Co-Founder Denise Harris
We are beyond excited to share that our co-founder, Denise Harris, has been nominated for the Digital, Tech & Innovation Personality of the Year at the…
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Sum Vivas Celebrates Recognition on Prolific North's Tech Companies to Watch List 2024
We are delighted to announce that Sum Vivas has been featured on Prolific North’s prestigious Tech Companies to Watch List for 2024!
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Sum Vivas Shortlisted for Best Use of AI at Prolific North Tech Awards 2024
We are thrilled to announce that Sum Vivas has been shortlisted for the Best Use of AI category at the prestigious Prolific North Tech Awards 2024.
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Putting a 'human' touch on AI customer service
There’s a growing conversation around AI replacing traditional roles, but we believe there’s space for something more personal — digital humans.
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Tell us where your customers or team need more support. We'll explore a practical starting point with you.