Give people helpful answers, easier bookings and support with everyday requests, 24 hours a day.
Sum Vivas builds and manages Digital Assistants for your website, phone, messaging channels and physical locations. They work with your business systems, handle agreed tasks and involve your team when personal help is needed.
Clear reporting shows what people need, how your Assistant is performing and where you can improve.
Built for your business. Managed by us.
Used by venues, destinations, public bodies, retailers, clinics and NHS trusts.
Give customers clear, consistent and helpful support that reflects your brand. Your AI Digital Assistant uses information you approve, communicates in your chosen tone and voice, and can be designed to look and feel like part of your business. It works across your chosen channels and brings your team into the conversation when personal support is needed.
Your AI Digital Assistant does more than answer questions. It can make bookings, send information, raise support tickets and manage everyday requests through your connected business systems. Customers get things done faster, without unnecessary delays or being passed from person to person, while your team spends less time on repetitive tasks.
Understand what your customers need, how effectively their requests are handled and where your service can improve. Sum Vivas provides clear reporting and analytics that track customer enquiries, completed requests, unanswered questions and service performance. Use these insights to improve customer experiences, reduce unnecessary workload and identify opportunities to increase efficiency.
Fully managed
From initial setup and launch to ongoing management, monitoring and improvements, Sum Vivas looks after your Digital Assistant. We work with you to keep its information accurate, its performance on track and its service aligned with your business needs. You stay in control of your customer experience, without the added responsibility of managing another system.
Alongside your team
Free your team from repetitive enquiries so they can focus on customers who need their attention. Your AI Digital Assistant handles everyday questions, bookings and routine requests, while gathering the information needed to move things forward. When a customer needs personal support or human judgement, the conversation can be handed over with the relevant details, helping your team pick up without starting again.
Your Digital Assistant handles
Your people decide
HandoverComplaint about a booking
Passed to your team →
Solutions
Customer Touchpoints
Whether your customers visit your website, pick up the phone, send a message or walk into your venue, give them the same consistent, helpful service. Your AI Digital Assistant works across your chosen channels, using your approved business information to answer questions, handle requests and help customers get things done.
Connect with customers across:
Make it easier for visitors to find the help they need. Our interactive SmartKiosks provide a welcoming, visible Digital Assistant that can greet customers, answer questions and offer guidance in venues, stations, hospitals and other public spaces.
Give customers the freedom to communicate in the way that suits them. They can speak rather than type, hear answers aloud and receive help in different languages, making information easier to access and conversations more natural.
Create a consistent, recognisable experience across your chosen channels, with a Digital Assistant that reflects your business, its personality and its values.
Jimmy, developed with the Liverpool City Region, welcomes visitors and helps them explore local attractions, find their way around and access useful information in their own language.
Turn everyday customer conversations into valuable business insights. Cortex, our reporting and analytics platform, gives you a clear view of customer demand, completed requests, handovers and service performance. Track the time and cost savings your Digital Assistant generates, understand your return on investment and identify opportunities to improve customer experiences, increase efficiency and make better business decisions.
The film tours the Cortex dashboard for a demo museum account: completion score, escalation rate, satisfaction and reply speed; how conversations ended; trending questions and the gaps the Assistant couldn't answer; and the same console for a museum, a clinic and a hotel. No sound is needed to follow it.
Case studies
Multilingual visitor information on visitliverpool.com and on SmartKiosks.
Fan service for festivals and events: 4.7× return reported in the customer's business case.
Guest-service information that helps shoppers and visitors find their way.
Give customers responsive, helpful support while staying in control of how your business operates. You decide what information your AI Digital Assistant can use, which tasks it can handle and when a conversation needs human attention. Sum Vivas puts these boundaries in place, monitors performance and manages the service, so your customers receive consistent support, and your people remain in control of important decisions.
Only your approved information, and only the websites you trust.
Only the tasks you permit, confirming the ones that matter with the customer first.
A clear route to a person, with the details already gathered.
Every question it couldn't answer is tracked in Cortex and fixed.
Whether you want to improve customer service, reduce repetitive work or make your team more productive, we'll help you explore what's possible. Tell us about your challenges and we'll work with you to identify a practical solution that delivers real value to your business.
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