Understand your customers. Measure performance. Improve results.
Cortex gives you a clear picture of how your Digital Assistant is performing and the value it brings to your business. See what customers are asking, which requests are completed, where human support is needed and where improvements can be made. Track service quality, estimated time and cost savings, and return on investment through clear, accessible reporting that helps you make informed decisions and continually improve your customer experience.
See the full picture. Stay in control.
Understand how your customer service is performing across your business. Cortex gives you clear visibility of customer activity across your connected channels, locations, times and languages, helping you identify demand, spot trends and make informed decisions. With reporting and access tailored to your organisation, the right people have the information they need to improve performance, while your business retains control of important decisions.
Measure what matters. Deliver better customer experiences.
Great customer service is about more than answering questions. Cortex helps you understand how effectively your Digital Assistant supports customers, completes requests and delivers meaningful outcomes. With clear insights into service quality, customer needs and team handovers, you can recognise what's working well, identify opportunities to improve and continually raise the standard of your customer experience.
Insights that make a difference to your business.
Every sector has different customers, challenges and priorities. Cortex provides reporting and analytics tailored to your business, helping you understand customer needs, recognise trends and identify opportunities to improve service, increase efficiency and make better decisions.
Understand your fans. Make every event better.
Discover what fans need before, during and after events. Identify common enquiries, peak demand and opportunities to improve the fan experience while supporting smoother event operations.
Understand your visitors. Enhance their experience.
See what visitors are asking, where they need help and how their needs vary by location, language and time of day. Use these insights to improve visitor information, accessibility and the overall experience.
Understand your customers. Discover new opportunities.
Gain valuable insights into customer enquiries, buying journeys and service requests. Identify opportunities to improve customer satisfaction, streamline operations and support business growth.
Understand demand. Deliver better property services.
Identify trends in tenancy enquiries, maintenance requests, property viewings and branch activity. Help your teams prioritise resources, improve responsiveness and deliver better experiences for tenants, landlords and prospective customers.
Better insights. More accessible patient support.
Understand what patients, families and visitors need from your non-clinical information services. Identify common questions, language preferences and accessibility needs to help improve access to information and create a more supportive experience.
Understand the value your Digital Assistant delivers.
Go beyond measuring conversations and see the difference your Digital Assistant makes to your business. Cortex provides clear insights into staff time saved, estimated cost savings and return on investment, alongside actual service performance. With transparent calculations and clear reporting, you can understand the value being delivered, make informed decisions and identify opportunities to improve efficiency.
Clear reporting. Measurable value.
Understand how your Digital Assistant contributes to business performance, with measured activity clearly distinguished from estimated savings. See the results, understand the figures and assess the value of your investment with confidence.
Cortex in sixty seconds.
What the film shows
The film tours the Cortex dashboard for a demo museum account: completion score, escalation rate, satisfaction and reply speed; how conversations ended; trending questions and the gaps the Assistant couldn't answer; and the same console for a museum, a clinic and a hotel. No sound is needed to follow it.
Screens show our demo accounts with fictional data.
Frequently asked questions
What is Cortex?
Cortex is our reporting and analytics platform. It helps you understand customer demand, monitor how your Digital Assistant performs and measure the value the service delivers to your business.
What can Cortex measure?
Cortex provides insights into customer enquiries, completed requests, handovers, service quality and changing demand. It also supports reporting on estimated staff time saved, cost savings and return on investment.
How do we know whether our Digital Assistant is successful?
Success depends on what you want to achieve. Cortex helps you assess performance against relevant measures, such as requests completed, customer support outcomes, staff time saved and estimated financial value.
Can Cortex measure return on investment?
Yes. Cortex provides ROI calculations using relevant service activity, time and cost assumptions, and the cost of your Digital Assistant. The calculations help you understand the estimated financial value generated by the service.
Are reported savings actual financial savings?
Cortex distinguishes measured activity from calculated estimates. Time saved and associated cost savings can demonstrate potential efficiency value, but actual reductions in expenditure depend on how those benefits affect your business operations.
Can Cortex help us improve customer satisfaction?
Cortex can highlight common questions, service outcomes and potential areas for improvement. This information helps you make better decisions about customer support, although inferred satisfaction indicators are not the same as direct customer feedback.
Can we see which channels customers use most?
Yes. Where configured, Cortex provides reporting across channels, helping you understand where enquiries originate and how demand changes over time.
Can we compare different branches or locations?
Where your deployment supports multiple locations, reporting can help you understand demand and service activity across them. The available comparisons depend on your agreed configuration.
Who can access Cortex?
Reporting access is configured around your organisation's requirements, giving authorised people access to the information relevant to their roles.
Can Cortex help us identify new business opportunities?
Yes. Customer questions, recurring requests and emerging trends can reveal areas where your business could improve services, provide better information or explore new opportunities.
Discover what better insight could do for your business.
Understand your customers, improve service performance and see the value your Digital Assistant delivers. Tell us what you'd like to achieve, and we'll show you how Cortex can help you turn customer interactions into meaningful insights, measurable results and better business decisions.