Why organisations choose Sum Vivas.
Plenty of companies sell AI customer service software. We run the whole service for you, on every channel your customers use, including the phone and your front door.
Live in real-world deployments
Six reasons
What you get that software alone doesn't give you.
We run it, so you don't need an AI team
We build your Digital Assistant, keep it up to date and improve it. Your team doesn't have to learn, configure or babysit an AI platform.
Every touchpoint, including your front door
Website, phone, WhatsApp, Instagram, Messenger, email, SMS and a SmartKiosk (a talking screen where customers are standing). One assistant, the same answers everywhere.
It does the work, not just the talking
It books appointments, sends emails and brochures, raises tickets, transfers calls and escalates what's urgent, in the systems you already use.
You can see what it did
Cortex, your reporting dashboard, reviews every conversation and tracks every question it couldn't answer, so the gaps get fixed.
Your people stay in charge
It answers only from your approved information and does only what you allow. When a person is needed, it hands over with the details already gathered.
Built in the UK, data in the UK
We build our technology in-house, in the UK, and store your data in the UK (AWS London).
Your options
Doing it yourself, or having it done for you.
AI customer service software can be very good. The difference is who does the work to make it good, and keep it good.
| Doing it yourself with an AI platform | With Sum Vivas |
|---|---|
| You set it up, write the answers and keep them up to date. | We build it with you and keep it up to date. |
| Someone on your team watches it and fixes what it gets wrong. | We monitor and maintain it, and fix the gaps Cortex finds. |
| Usually lives on a screen: chat, email and messaging. | Also answers the phone and greets people in person on a SmartKiosk. |
| You work out for yourself whether it's helping. | Cortex shows what customers asked, what it did, and what it couldn't answer. |
| You need someone who understands AI to run it. | You don't need an AI team. |
What we do, and what stays with you.
We build, run and improve the service. You keep control of your information, your rules and the decisions that need a person.
You own
- Your business objectives
- Information and rules
- Permissions and governance
- Human escalation response
Sum Vivas owns
- Technical build, configuration and platform operation
- Monitoring, routine maintenance and updates
- Channel management and technical support
- Backups, within the agreed service scope
How we work
Five principles behind every Digital Assistant.
Start with the questions and tasks that take up most of your team's time.
Agree what success looks like before we build anything.
Answer only from your approved information, and act only where you've said it can.
Make reaching a person easy.
Measure the results, then fix what isn't working.
Frequently asked questions
What does Sum Vivas do?
Sum Vivas builds, manages and continually improves AI Digital Assistants that help businesses support customers, handle everyday requests and reduce repetitive work. Our fully managed service brings together customer communication, business integrations and reporting to help organisations operate more efficiently.
How is Sum Vivas different from a traditional chatbot?
Traditional chatbots typically focus on answering questions. Our Digital Assistants can also carry out agreed tasks, connect with your business systems and involve your team when personal attention is needed. Sum Vivas manages the service, while Cortex provides reporting on performance and business value.
Will a Digital Assistant replace our people?
Our Digital Assistants are designed to work alongside your team. They handle routine enquiries and everyday tasks, giving your people more time for customer relationships, complex requests and work that needs human judgement.
Why choose a managed service instead of building our own AI solution?
We take care of building, launching, managing and improving your Digital Assistant. You retain control of your business priorities and customer experience, without taking on the day-to-day responsibility of operating the technology.
What are the main business benefits?
Digital Assistants can improve response times, provide support outside office hours, reduce repetitive administration and make services easier to access. Cortex helps you measure performance, estimated time and cost savings, and return on investment.
Do you have examples of businesses already using your services?
Yes. Sum Vivas works with organisations across customer service, events, visitor destinations and other sectors. We can share relevant examples and available customer results to help you understand how a Digital Assistant could support your business.
Are Digital Assistants suitable for smaller businesses?
Yes. The right starting point depends on your enquiry volumes, customer needs, available budget and the tasks you want to improve. We'll help you assess whether a Digital Assistant is commercially worthwhile for your organisation.
Let's make your customer service work better.
Tell us where your customers or team need more support. We'll explore a practical starting point with you.