Make it easier to reach you. Easier to get things done.
Give your customers the freedom to connect with your business in the way that suits them. From your website and phone to messaging platforms and interactive SmartKiosks, your Digital Assistant makes it easier to get answers, access support and complete everyday requests. Start with the channels your customers use most and expand as your business needs grow. Sum Vivas manages the service, helping you reach more customers while reducing routine work for your team.
Better customer service, wherever your customers connect.
Give customers convenient access to answers, support and everyday services through the channels they already use. Choose the options that work best for your business, with Sum Vivas taking care of setup, management and ongoing improvements.
Website
Turn website visits into meaningful interactions.
Help visitors find information, explore your services, get answers and make enquiries without leaving your website. Make every visit an opportunity to engage and support potential customers.
App
Bring helpful support into your customers' hands.
Make it easier for customers to access information, ask questions and use your services directly through your existing app, with a solution tailored to your requirements.
Keep enquiries moving. Reduce inbox workload.
Respond to everyday enquiries, provide relevant information and manage agreed follow-ups, helping your team spend less time on routine emails and more time on the work that needs them.
SMS
Keep customers informed with timely messages.
Share useful updates, reminders and confirmations directly to customers' phones, making communication straightforward and convenient.
Phone
Make every call an opportunity to help.
Give callers helpful, spoken support without unnecessary waiting. Your Digital Assistant can answer common questions, handle agreed requests and connect customers with your team when needed.
Make customer conversations easy and convenient.
Let customers contact your business through a familiar messaging platform. Answer questions, handle enquiries and support everyday requests without making customers switch channels.
Facebook Messenger
Turn social enquiries into better customer experiences.
Help customers get answers, discover your services and make enquiries directly through Facebook Messenger, making it easier to engage with your business.
Connect with customers beyond your posts.
Turn Instagram messages into helpful conversations. Answer questions, provide information and help interested customers take the next step with your business.
SmartKiosk
Bring customer service to life in your physical spaces.
Welcome customers and visitors with an interactive, speaking Digital Assistant. Provide helpful information, directions and guidance in multiple languages, making support more accessible in venues, attractions, transport hubs and other public spaces.
One consistent experience. Wherever customers connect.
Give customers the same reliable, helpful service across your chosen channels. Whether they contact you through your website, phone, messaging platforms or interactive SmartKiosks, your Digital Assistant uses your approved business information to provide consistent answers and support. With connected reporting through Cortex, you gain a clearer understanding of customer needs and service performance, helping you improve experiences across every touchpoint.
The right channels. The right support. Built around your customers.
Every business is different, and so are its customers. We'll work with you to understand how, when and where people need support, what they want to achieve and when your team should step in. Together, we'll identify the right combination of channels, with voice, text and multilingual support where they add value, creating a more convenient customer experience and a more efficient service for your business.
Frequently asked questions
Which customer channels do you support?
Our available channels include websites, phone, WhatsApp, Facebook Messenger, Instagram, email, SMS and interactive SmartKiosks. Integration with an existing app can also be assessed.
Do we need every channel?
No. Start with the channels that matter most to your customers and business. Additional channels can be introduced when they deliver practical value.
Can customers receive consistent answers across channels?
Yes. Your approved business information can support multiple channels, helping deliver a consistent standard of service wherever customers connect.
Can a customer start on one channel and continue on another?
This is possible in some configurations, but it is not automatic. Recognising customers and transferring conversation history requires appropriate identity, consent and system arrangements.
Can customers speak rather than type?
Yes. Voice conversations are available on supported and configured channels, allowing customers to communicate in a way that suits them.
Can our Digital Assistant speak different languages?
Yes. Our Digital Assistants support multilingual communication. The languages and communication options available are agreed for your deployment.
What is a SmartKiosk?
A SmartKiosk is an interactive screen that brings your Digital Assistant into a physical location. It can welcome approaching visitors, answer questions through spoken interaction and provide helpful information and guidance.
Does a SmartKiosk need a member of staff to operate it?
A SmartKiosk is designed to provide self-service assistance without requiring someone to operate it for every interaction. Your team remains available for matters needing personal support, while Sum Vivas manages the Digital Assistant service.
Is every channel included in the standard price?
Channels are selected as part of your agreed service. Additional setup, provider or usage charges may apply depending on the options chosen, and these are explained in your proposal.
Make every customer connection count.
Whether you want to make your business easier to reach, respond to enquiries faster or offer better support across more channels, we'll help you find the right approach. Tell us how your customers connect with you today, and we'll explore practical ways to improve their experience, reduce pressure on your team and deliver measurable value.