Better customer support with less repetitive work.
CustomerAssist is a fully managed Digital Assistant for organisations where enquiries, appointments, customer service and commercial engagement create meaningful workload. It helps customers take an appropriate next step while giving staff more time for situations that need them.
Examples of questions CustomerAssist handles:
- WebsiteCan I book in for Thursday afternoon?
- WhatsAppHow much is a consultation?
- PhoneWhere's my order?
- InstagramCan I change my appointment?
- Answered, or handed to your team
Roles
The roles CustomerAssist takes on.
Customer service
Answers product, service and policy questions from your approved information, any time of day.
Sales and enquiries
Helps customers compare approved options, captures enquiries and follows up so no opportunity is missed.
Bookings and appointments
Takes appointment requests and books them where your calendar or booking system is connected.
Orders and support requests
Looks up order and service information where systems are connected, and raises support requests for your team.
Where the pressure builds.
Repeated service questions, missed enquiries and appointment requests consume staff time. People need useful answers and clear follow-up through the channels they already use.
What CustomerAssist enables
Use approved product and service information to answer questions, capture enquiries, support appointment journeys and complete authorised business tasks. It suits retailers, ecommerce brands and service businesses that take bookings and appointments.
Benefits for customers, your people and your business.
Useful guidance and a clearer next step.
Less repetitive enquiry handling and clearer service requests.
Better opportunity capture and visibility into service outcomes.
Priority jobs and use cases
Approved product, service and practical information.
Appointment enquiries and authorised booking workflows.
Customer, order or service lookups where identity and system access are verified.
Enquiry capture, follow-up, service requests and human escalation.
Touchpoints, integrations and deployment.
Select supported web, phone, messaging, email or physical channels around the customer journey. Booking, CRM, stock or order actions need the relevant connection and permissions; live availability is never assumed.
See the service it delivers.
Cortex shows customer demand, service outcomes, completed actions and opportunities for improvement. The Webinar Vet and Body Clinic are CustomerAssist customers; each has a reported return of approximately 5x under its applicable business case. These examples do not promise a universal 5x result.
BoundariesRefund exceptions, disputed payments, regulated product advice and discretionary decisions remain with authorised people.
Frequently asked questions
Can it recommend products?
It can help customers compare approved options against their stated needs. The scope depends on the product information available.
Does it know live stock?
Only where connected to a reliable stock source. Otherwise it must explain how availability can be checked.
Can it process returns?
It can explain policy and capture requests; completion depends on the authorised workflow.
Will it offer discounts?
Only offers and actions specifically approved for the deployment.
Explore CustomerAssist for your organisation.
Tell us which enquiries or tasks put the most pressure on your team. We'll help you assess a practical first deployment.