Real businesses. Real challenges. Measurable results.
See how organisations are using Sum Vivas Digital Assistants to improve customer experiences, reduce repetitive work and operate more efficiently. Discover the challenges they've faced, the solutions we've delivered and the results they've achieved. From better customer engagement to measurable returns on investment, our customer stories show the practical difference Digital Assistants can make.
Jimmy / Visit Liverpool
Jimmy, the Liverpool City Region's Digital Assistant, welcomed visitors at Southport station for The Open 2026, in 99 languages, on a SmartKiosk and on the web.
Live Nation / Cuffe & Taylor
FanAssist answers fans' questions before and during festivals and events. The customer's business case reports a return of about 4.7×.
Liv / Liverpool ONE
Liv, Liverpool ONE's Digital Assistant, answers shoppers' and visitors' questions and helps them find their way.
Live Nation / Cuffe & Taylor · Liverpool Football Club
Live Nation / Cuffe & Taylor have used FanAssist across major events, more than once, and their business case reports a return of about 4.7×. Liverpool Football Club has its own branded Digital Assistant, on the web and in person, answering only from the club's approved information.
The Webinar Vet · Body Clinic
The Webinar Vet and Body Clinic both use CustomerAssist. Each reports a return of about 5× in its own business case.
Returns are each customer's own figure from their business case, worked out their way. Results vary from one deployment to the next, so they aren't a promise of yours.
Our Customers
What could better customer service achieve for your business?
Every business has its own challenges and opportunities. Whether you want to improve customer experiences, reduce repetitive work or increase efficiency, we'll help you explore how a Digital Assistant could make a measurable difference. Let's start with what matters most to your business.