Help people find their next step in healthcare.
HealthcareAssist is the Health-sector fully managed Digital Assistant for approved non-clinical support. It helps patients, visitors and staff find practical information, navigate services and reach the right people.
Examples of questions HealthcareAssist handles:
- WebsiteWhere do I park for outpatients?
- WhatsAppWhat are visiting hours on the ward?
- PhoneHow do I move my appointment?
- InstagramWhere's the main entrance café?
- Answered, or handed to your team
Roles
The roles HealthcareAssist takes on.
Reception and wayfinding
Helps patients and visitors find locations, facilities, parking and visiting information.
Appointment administration
Explains appointment processes and captures agreed administrative requests for your team.
Patient and visitor information
Answers non-clinical questions from your approved information, with clear routes to the right people.
Digital services help
Guides people to approved digital resources and explains how to use them.
Where the pressure builds.
People may need help finding services, understanding practical arrangements or using digital resources. Repeated administrative questions can add pressure to busy teams.
What HealthcareAssist enables
HealthcareAssist explains approved information, helps people navigate services and captures agreed administrative requests.
Benefits for customers, your people and your business.
Easier access to practical information and support.
Less repetitive administration and clearer requests.
Insight into information gaps and service-navigation needs.
Priority jobs and use cases
Location, facilities and visiting information.
Service and appointment-process information.
Guidance on approved digital resources.
Non-clinical enquiry routing and administrative request capture.
Touchpoints, integrations and deployment.
Choose appropriate web, kiosk or other channels after agreeing privacy, accessibility and safeguarding requirements. Patient-specific information and administrative actions need the relevant authorisation and system access.
See the service it delivers.
Cortex uses Health-relevant non-clinical service categories to show information needs, navigation outcomes and appropriate handovers. Measures and access reflect the agreed data purpose. No clinical outcome or Health ROI claim is made before evidence exists.
BoundariesNo diagnosis, clinical assessment, treatment recommendations or medication advice. Urgent clinical concerns follow approved emergency signposting; routine clinical questions are directed to the appropriate professional.
The Clatterbridge Cancer Centre NHS Foundation Trust and Alder Hey Children's NHS Foundation Trust are HealthcareAssist customers.
Frequently asked questions
Does it provide medical advice?
No. Its scope is approved non-clinical information, navigation and administrative support.
Can it access patient information?
Only if that is explicitly in scope and the necessary identity, permission, privacy and integration controls are in place.
Can it support different languages?
Multilingual support can be configured and tested; critical information and accessibility needs require appropriate validation.
Explore HealthcareAssist for your organisation.
Tell us which enquiries or tasks put the most pressure on your team. We'll help you assess a practical first deployment.