A managed service that helps your people get more done.
We assemble and operate the service behind your Digital Assistant: approved knowledge, customer channels, business actions, integrations, monitoring and Cortex intelligence. Your organisation gains service capacity without creating its own specialist AI operation.
- 09:02In person
Where's the café?
Said hello first · gave directions - 10:15Phone
Do we need to book on a weekday?
Answered from approved info - 12:40WhatsApp
Can you send the family trail?
Sent · Family trail PDF - 15:05Email
School group of 30 in May?
Booked a call with Learning
Answer, gather, act, then confirm or hand over.
An assistant can answer an enquiry, gather information, retrieve an authorised record or complete an agreed task. It can then confirm the actual result or hand over when a person is needed. The work it performs depends on the connections and permissions established for your deployment.
Scroll through a day at a fictional demo venue.
- Email
Could we move Friday's site visit to Thursday morning?
- Read it in your inbox
- Found a free slot
- Booked it in your Google calendar
- Replied in the same thread
OutcomeVisit moved · Thu 10:30
- In person
A visitor walks up to the screen in the foyer.
- Noticed them approaching
- Said hello first
- Answered “where's the café?”
- Reset for the next person
OutcomeGreeted · directions given
- Phone
“Can I speak to someone about my invoice?”
- Answered your own number
- Transferred to Accounts
- Nobody free — took the call back
- Logged a case for Accounts
OutcomeCase raised · team emailed
- Website
“My order arrived damaged and I need a replacement.”
- Confirmed the order details
- Raised a Zendesk ticket
- Attached a summary
- Gave the customer the reference
OutcomeZendesk ticket raised
- WhatsApp
“Can you send the group menu? We're 30 people.”
- Sent the group menu PDF in two taps
- Spotted a large booking
- Your team took over live
- Handed back when done
OutcomeGroup enquiry with your team
- Instagram
A voice note: “Do you allow dogs?”
- Understood the voice note
- Answered from approved info
- Tagged the topic for Cortex
OutcomeAnswered, with the pet policy
- Cortex
The next morning, before your team arrives.
- Reviewed every conversation
- Scored each on your scorecard
- Added 2 new questions to the gap register
- Built the Word / PDF report
OutcomeReport waiting for you
Technology supporting an accountable service.
Our assistant engine coordinates knowledge, conversation, tools and operating boundaries. Cortex, your reporting dashboard, supports control, assurance, reporting and service intelligence. The customer benefit comes from this capability being assembled, deployed and managed as one service.
People and Digital Assistants working together.
Digital Assistants support defined tasks. People retain judgement, accountability and relationships. We design the handover between them so that routine automation does not become a barrier to human support.
Managed around your needs.
We build, configure, deploy, monitor and maintain the agreed technical service. You retain business control and provide owners for information, approvals and human escalation. The scope defines support, updates, change arrangements and optimisation.
You own
- Your business objectives
- Information and rules
- Permissions and governance
- Human escalation response
Sum Vivas owns
- Technical build, configuration and platform operation
- Monitoring, routine maintenance and updates
- Channel management and technical support
- Backups, within the agreed service scope
Frequently asked questions
What is an AI Digital Assistant?
An AI Digital Assistant is a service that helps customers find information, ask questions and complete everyday requests through natural conversations. Depending on its configuration, it can communicate through text, voice or a visual character and carry out agreed actions in connected business systems.
Does our Digital Assistant need a face or avatar?
No. You can choose a text-based, voice-based or visual experience to suit your customers and communication channels. A visible character is an option, not a requirement.
Can it reflect our brand?
Yes. Your Digital Assistant can be personalised with your business name, communication style, voice and visual appearance where supported. We work with you to create an experience that feels consistent with your brand.
Can it answer questions about our specific business?
Yes. Your Digital Assistant uses your approved business information to answer questions about your products, services, processes and other relevant subjects.
Can it complete tasks rather than simply answer questions?
Yes. With appropriate connections and permissions, it can support tasks such as making bookings, raising requests, capturing enquiries and accessing information through your existing systems.
What happens if it doesn't know an answer?
Your Digital Assistant follows agreed guidance when information is unavailable. It can explain the limitation, offer an alternative or direct the enquiry to your team rather than inventing an answer.
Can customers ask questions naturally?
Yes. Customers can use everyday language rather than selecting from rigid menus or predefined questions. The Assistant interprets their requests within its approved knowledge and service boundaries.
Can it work outside normal office hours?
Yes. Your Digital Assistant can provide support 24 hours a day through the channels configured for your business. Requests that need human attention follow the agreed handover or follow-up arrangements.
Does it learn and change its answers automatically?
Business information and service changes are managed through agreed controls. Cortex helps identify improvement opportunities, while updates to your service follow the appropriate review and approval arrangements.
Can it manage large numbers of enquiries?
The service can be configured around expected demand and usage requirements. We'll assess capacity, usage allowances and any periods of unusually high demand during planning.
Let's make your customer service work better.
Tell us where your customers or team need more support. We'll explore a practical starting point with you.