Go beyond answering questions. Get things done.
Your customers want more than answers. They want results. By connecting with your existing business systems, your Digital Assistant can help complete everyday tasks, from checking information and making bookings to raising requests and updating records. Customers get faster, more convenient service, while your team spends less time on administration and more time on the work that matters.
Make more of the systems you already use.
Your Digital Assistant can work with the business systems you rely on every day, from bookings and customer records to product information and timetables. We use ready-made connections where available and can develop tailored integrations for specialist systems where compatible. The result is a more connected service that helps customers get things done faster, reduces manual administration and makes better use of your existing technology.
Integrations and channels: Zendesk, Google Calendar, Gmail, WhatsApp, Your website, Instagram, Your phone line, Messenger, Outlook, Facebook, SMS, Your booking system.
Also: Microsoft and Google calendars (with a Teams link if you want one), Gmail and Outlook mailboxes.
| System area | Example use |
|---|---|
| CRM and customer service | Capture an enquiry or create a service case. |
| Calendars and booking | Retrieve available slots or make an authorised booking. |
| Communications | Send an agreed confirmation through a connected channel. |
| Ticketing and workflow | Create or update an approved request. |
| Knowledge and documents | Retrieve approved information within access permissions. |
| Your own systems | Your booking system, catalogue, timetable or archive: we connect it. |
Connected to your business. Working to your rules.
Get more from your existing systems while staying in control of how they're used. Together, we agree what your Digital Assistant can access, which tasks it can complete and when your team needs to step in. From checking information to making bookings and updating records, every action follows your agreed business processes. If something can't be completed, customers receive a clear explanation and guidance on what happens next.
Clear options. No unexpected complexity.
Every business has different systems and requirements. We'll help you understand what's possible, what's needed to get connected and where a tailored solution may be required.
- Ready to useEstablished capabilities that can be included in your Digital Assistant, subject to your agreed service requirements.
- Connected and configuredIntegrations that need access to your existing systems, permissions or supplier arrangements before they can be used.
- Built around your businessSpecialist or bespoke integrations that we assess with you to agree feasibility, requirements, timescales and costs before proceeding.
Frequently asked questions
What is a business integration?
An integration connects your Digital Assistant with an existing business system, allowing it to access approved information or complete agreed actions. This helps turn customer conversations into practical outcomes.
Can you connect to our CRM?
We can assess connections with a wide range of CRM and customer management systems. Available functionality depends on the system, its integration options and the permissions agreed with your business.
Can it work with our booking or appointment system?
Where suitable connections are available, your Digital Assistant can check information, capture booking requests or complete approved booking activities.
Can you connect to our own bespoke system?
Potentially. We'll assess the system, available connection methods and your requirements before confirming feasibility, timescales and costs.
Does an integration give the Digital Assistant unrestricted access?
No. Your business agrees which information can be accessed and which actions can be performed. We configure connections around approved permissions and business processes.
Can it update customer records?
Where the required integration, identity checks and permissions are in place, your Digital Assistant can perform authorised record updates.
What happens if a connected system is unavailable?
Your Digital Assistant follows an agreed fallback process. It can explain that the task could not be completed and provide an appropriate next step rather than incorrectly confirming success.
Are all integrations included in the standard service?
No. Some connections use established capabilities, while others require configuration, third-party access or bespoke development. Requirements and costs are agreed before implementation.
Make your existing systems work harder for your business.
Whether you want to simplify bookings, automate routine tasks or connect customer enquiries to your business systems, we'll help you explore what's possible. Tell us which systems you use and what you'd like to improve. We'll work with you to identify practical connections that save time, improve customer experiences and make everyday operations more efficient.