Keep property enquiries moving. Give your team more time.
Make it easier for tenants, landlords and prospective customers to get the information and support they need. PropertyAssist is a fully managed AI Digital Assistant designed to handle everyday enquiries, support viewing requests, gather maintenance information and connect people with the right team. Working across your branches, it helps deliver faster, more consistent service while freeing your people to focus on the customers and tasks that need their personal attention.
Examples of questions PropertyAssist handles:
- WebsiteIs the flat on Elm Road still available?
- WhatsAppCan I book a viewing for Saturday?
- PhoneWhat would my house let for?
- InstagramWhat time does the Allerton branch open?
- Answered, or handed to your team
Roles
The roles PropertyAssist takes on.
Lettings and sales enquiries
Answers questions about properties, branches and opening hours, and captures viewing and valuation requests.
Landlord enquiries
Captures prospective landlords' requirements and passes qualified opportunities to the right branch.
Tenant support
Takes tenancy questions and maintenance reports, gathering the details your team needs.
Branch reception
Routes every enquiry to the right branch or team, so nothing is lost between offices.
Every enquiry matters. So does your team's time.
From landlord enquiries and viewing requests to tenancy questions and maintenance reports, property teams manage a wide range of daily demands. Routine questions and incomplete requests can take valuable time away from customers who need personal attention. PropertyAssist is designed to make these everyday interactions easier to manage, helping your team respond more efficiently, follow up on opportunities and focus on delivering better service.
Make every property enquiry easier to manage.
From tenancy questions and maintenance reports to viewing requests and new landlord opportunities, PropertyAssist is designed to help people get the support they need, quickly and efficiently. It gathers the right information, directs enquiries to the appropriate branch or team and helps progress everyday tasks through your connected business systems. Your customers benefit from a smoother experience, while your team spends less time chasing information and more time delivering personal service.
Better customer experiences. More productive teams. A more efficient business.
PropertyAssist is designed to make everyday property enquiries easier for everyone, helping customers get the support they need, giving your team more time and improving how your business manages demand.
Faster answers. Easier access to support.
Make it easier for tenants, landlords and prospective customers to find information, request assistance and get their enquiries moving, whenever they need help.
Less administration. More time for customers.
Reduce repetitive questions and incomplete enquiries. Give your team clearer information, better-prepared requests and more time to focus on personal service and valuable opportunities.
Better efficiency. Greater visibility. More opportunities.
Improve consistency across branches, strengthen enquiry follow-up and gain clearer insights into customer demand. Help your business operate more efficiently while maintaining high standards of service.
Make every property enquiry count.
From attracting new customers to supporting existing tenants and landlords, PropertyAssist is designed to make everyday interactions quicker, simpler and more efficient. Help people get the information they need, capture valuable opportunities and give your team more time to focus on delivering great service.
Make property information easy to find
Help customers find property details, branch information, opening hours and answers to common questions, without needing to contact your team directly.
Turn property interest into opportunities
Capture viewing requests and valuation enquiries, gathering the important details so your team can respond quickly and progress potential business opportunities.
Connect with more landlords
Make it easier for prospective landlords to enquire about your services. Capture their requirements and direct qualified opportunities to the right person or branch for follow-up.
Make tenant and landlord support simpler
Help existing customers with tenancy questions, maintenance reports and everyday service requests. Gather the relevant information and direct enquiries to the appropriate team, reducing administration and improving responsiveness.
Make it easier to connect. Simpler for your team to respond.
Give tenants, landlords and prospective customers convenient ways to contact your business through your website, WhatsApp, Facebook Messenger and Instagram. PropertyAssist is designed to capture enquiries, gather relevant information and direct requests to the right branch or team, with connections to your existing property management systems where appropriate.
Start with the services that matter most to your business and expand as your needs grow. Sum Vivas works with you to plan, introduce and manage the solution, keeping implementation straightforward and disruption to a minimum.
Understand your customers. Improve performance across your branches.
Gain a clearer picture of customer demand and how effectively your property services are performing. Cortex reporting is designed to help you track enquiries, viewing requests, landlord opportunities, maintenance reports and team handovers across your branches. Use these insights to identify trends, improve response times and make informed decisions that support better customer experiences and more efficient operations.
Helpful support. Your people in control.
PropertyAssist works within the boundaries agreed with your business, providing approved information and directing requests to the appropriate team. Important tenancy, legal and financial decisions remain with your authorised staff, while urgent matters follow agreed escalation procedures. Your customers receive helpful support, and your people retain control of the decisions that matter.
Frequently asked questions
Can it support multiple branches?
Yes. Branch-specific knowledge, routing and responsibilities are configured within the agreed scope.
Can it confirm viewings?
It can capture requests. Confirmation requires the appropriate diary connection, available slots and permission to book.
Can it access personal tenancy information?
Only through an authorised workflow with the required identity checks and system access.
Less time managing enquiries. More time growing your property business.
Whether you want to respond to enquiries faster, capture more landlord and viewing opportunities or reduce the pressure on your team, let's explore how PropertyAssist could help. Tell us about your business and what you'd like to improve. We'll work with you to identify a practical starting point that delivers value for your customers, your people and your business.