Retail
In retail, every minute counts. Whether it’s checking stock, finding directions, helping with a purchase, or managing returns, digital employees support shoppers right at the moment of decision. They reduce queues, lift basket size, and free your staff to focus on higher-value service.
The result? Faster service, happier customers, and more sales.
What Digital Employees Bring to
Retail
Retail
01
Assisted selling at the shelf or kiosk
Higher basket value – recommend bundles and add-ons instantly
Fewer missed sales – customers get help even when staff are busy
Consistent upselling – on-brand guidance across every store.
02
Queue busting and service triage
Shorter wait times – ease pressure at tills and service desks.
More first-time resolutions – routine issues solved without escalation.
Happier customers – smoother journeys, fewer complaints.
03
Click & Collect and returns made simple
Faster collections and refunds – no bottlenecks at service desks
Lower cost to serve – repetitive tasks handled digitally.
Better flow in peak periods – keep crowds moving on busy days.
04
Local offers, events and loyalty sign-up
Boost repeat visits – capture loyalty sign-ups in the moment.
Increase footfall – promote events and seasonal deals in real time.
Prove impact – attribute sales back to in-store interactions.
Digital Employees don’t just support retail—they transform it.
80% faster resolution
Quicker Help
AI-powered responses reduce wait times and resolve customer queries instantly.
+25% conversion rate
Easier Shopping
Smart product guidance helps customers find what they need without friction.
2.3x repeat customers
More Reasons to Return
Personalized experiences and proactive support drive repeat visits.
+18% AOV
Higher Sales
Upselling and cross-selling suggestions increase average order value.
-30% support costs
Lower Costs
Automation reduces the need for large support teams without sacrificing quality.
95% satisfaction score
Stronger Loyalty
Consistent service and personalization build long-term trust with customers.
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