Cortex transforms every interaction across Web, Social, Phone, and Kiosk into decision-ready insights. It shows you what customers are asking, how they’re feeling, and where they’re getting stuck—while giving you the tools to experiment and improve results week after week.
The result? Smarter decisions, stronger customer experiences, and clear proof of impact.
What Cortex™
Brings to Your Business
Brings to Your Business
01
Real-time dashboards on customer behaviour
Make faster decisions – spot trends and act immediately.
Fix what matters most – focus on the biggest blockers first.
Clear evidence for leadership – demonstrate cost savings and revenue gains.
02
Test, learn, and optimise continuously
Drive ongoing uplift – A/B test journeys to increase conversions.
Lower costs – reduce handling time and repeat contacts.
De-risk changes – validate improvements before rolling them out.
03
Quality assurance built-in
Reduce complaints – ensure interactions stay consistent and compliant.
Improve accountability – with full transcripts and activity trails.
Protect your brand – catch off-tone responses early and correct quickly.
04
Integration-ready data and cohort analysis
Richer insights – compare performance by location, channel, or time.
Simpler reporting – export and share results with stakeholders easily.
Closed-loop improvements – feed insights back into staffing, CX, and merchandising.
Cortex ™ doesn’t just report—it drives continuous improvement across all areas of your business.
95% journey completion
Smoother Journeys
Seamless customer experiences across all touchpoints
80% fewer complaints
Fewer Frustrations
Minimize customer pain points with reliable support
90% success rate
Better Outcomes
Achieve superior results with consistent service
75% decision accuracy
Smarter Decisions
Leverage data for informed strategic choices
60% cost savings
Reduced Costs
Optimise operations to lower expenses
100% tracked metrics
Measurable Results
Track and quantify performance improvements
Get in Touch With Us Today
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