Ecommerce
In ecommerce, every click counts. Digital employees help shoppers discover the right products, rescue abandoned checkouts and provide instant support—day or night. They reduce basket abandonment, lower support volumes, and grow average order value with personalised guidance.
The result? More completed orders, happier customers, and stronger loyalty.
What Digital Employees Bring to
Ecommerce
Ecommerce
01
Guided product discovery
Faster findability – shoppers use natural questions like “I need…”.
Lower bounce rates – fewer dead ends mean more engaged sessions.
Higher conversions – better matches lead to more purchases.
02
Checkout rescue and payment help
Fewer abandoned baskets – support right at the final step.
Clear answers on delivery and returns – customers buy with confidence.
More completed orders – without relying on discounts.
03
Order tracking, exchanges, and returns
Lower “where is my order?” contacts – updates available instantly.
Self-serve resolutions – fewer tickets for your support team.
Happier post-purchase experience – smoother exchanges and returns.
04
Personalisation and loyalty capture
Bigger baskets – relevant suggestions drive higher order values.
Easy sign-ups – capture email or membership at the right time.
Richer first-party data – fuel smarter future campaigns.
Digital Employees don’t just support ecommerce—they grow it.
90%+ queries answered in under 1 min
Faster Support
Instant AI responses eliminate wait times and resolve issues in real time.
+20% completed checkouts
Easier Purchase
Conversational flows guide customers from product discovery to checkout with less friction.
+35% buyer confidence score
More Confidence to Buy
Helpful, consistent answers reduce doubts and build trust before purchase.
+17% sales growth
More Sales
AI recommendations and timely nudges increase upsells and cart size.
-40% in support expenses
Lower Support Costs
Automated assistance handles FAQs and tier-1 queries, reducing overhead.
3x increase in repeat visits
Stronger Loyalty
24/7 support and seamless service build lasting customer relationships.
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