# Sum Vivas > Improve access to service and reduce repetitive workload with fully managed Digital Assistants across web, phone, messaging and physical locations. Sum Vivas is a UK company that builds, deploys and runs Digital Assistants as a fully managed service. Customers keep control of their information, policies and outcomes; Sum Vivas handles setup, integrations, monitoring and ongoing improvement. Reporting and service intelligence come through Cortex. Contact: contactus@sumvivas.com · https://sumvivas.com/talk-to-us ## Solutions - [All solutions](https://sumvivas.com/solutions): Fully managed Digital Assistants for Fan, Visitor, Customer, Property and Health, with sector workflows, approved actions and Cortex intelligence. - [FanAssist](https://sumvivas.com/solutions/fanassist): Festivals, events, venues and stadiums. Help fans find approved information, prepare for their visit and get support before, during and after an event. FanAssist supports festivals, promoters, venues and sports organisations through the channels agreed for the event. - [VisitorAssist](https://sumvivas.com/solutions/visitorassist): Destinations, attractions, retail districts and transport hubs. Help visitors plan, find their way and get answers in their own language, on your website and on SmartKiosks in the places they arrive. VisitorAssist serves destinations, attractions, retail districts and transport hubs. - [CustomerAssist](https://sumvivas.com/solutions/customerassist): Retail, ecommerce and service businesses. Handle customer enquiries, service requests and appointments with a fully managed Customer Digital Assistant working alongside your team. - [PropertyAssist](https://sumvivas.com/solutions/propertyassist): Residential, commercial and student property: sales, lettings, maintenance. Help prospective customers, landlords and residents find information, register interest and reach the right team. PropertyAssist brings structure to enquiries across branches and property services. - [HealthcareAssist](https://sumvivas.com/solutions/healthcareassist): Non-clinical support for public and private hospitals, surgeries and health centres. Support patients, visitors and staff with approved information and service navigation. HealthcareAssist focuses on non-clinical journeys, with clear boundaries and routes to human help. ## How it works - [Overview](https://sumvivas.com/how-it-works): See how Sum Vivas defines, configures, connects and manages Digital Assistants around your customer journeys and business outcomes. - [Fully Managed Digital Assistants](https://sumvivas.com/how-it-works/platform): Sum Vivas builds, deploys and manages Digital Assistants while you retain control of business information, policies and outcomes. - [Cortex](https://sumvivas.com/cortex): Understand demand, outcomes and service quality through Cortex, with sector-relevant intelligence and transparent estimates of value. - [Integrations](https://sumvivas.com/integrations): Connect Digital Assistants to approved business systems for useful lookups, requests and actions, with defined access and permissions. - [Customer Touchpoints](https://sumvivas.com/customer-touchpoints): Support customers across web, phone, email, messaging, social and SmartKiosk experiences, with a channel mix designed around your service. ## Company - [Why Sum Vivas](https://sumvivas.com/why-sum-vivas): Why organisations choose Sum Vivas: AI customer service built, run and improved for you, on every channel, including the phone and in person. - [About](https://sumvivas.com/about): Sum Vivas builds and manages Digital Assistants that help organisations serve people better. Built in-house, in the UK. - [Talk to Us](https://sumvivas.com/talk-to-us): Tell us where your customers or team need more support. We'll explore a practical starting point with you. ## Resources - [Case Studies](https://sumvivas.com/case-studies): Who uses Sum Vivas Digital Assistants, what they use them for, and the returns customers have reported in their own business cases. - [Blog](https://sumvivas.com/blog): News, practical guides and thinking from Sum Vivas on Digital Assistants and customer service. - [FAQ](https://sumvivas.com/faq): Clear answers to help you make the right decisions: getting started, solutions, costs, Cortex reporting, business integrations, customer touchpoints, security and support. - [Trust, Security & Responsible AI](https://sumvivas.com/trust-security-responsible-ai): Clear safeguards and straight answers: how Sum Vivas protects your business and your customers' information, from separate client environments and UK data storage to tested releases, checked backups and responsible AI. ## Blog - [What is a fully managed Digital Assistant?](https://sumvivas.com/blog/what-is-a-fully-managed-digital-assistant): Not a chatbot you have to build and babysit. A Digital Assistant that answers your customers and handles approved tasks across web, phone, messaging and physical locations, built and run for you. - [Build or buy: who runs your AI assistant after launch?](https://sumvivas.com/blog/build-or-buy-who-runs-your-assistant-after-launch): You may well be able to build an AI assistant yourself. The harder question is who owns, maintains and improves it once it's live. - [Every unanswered question is a fix waiting to happen](https://sumvivas.com/blog/every-unanswered-question-is-a-fix): Most AI assistants fail quietly. Cortex records every question your Digital Assistant couldn't answer, so your team can close the gap once and for good. - [How we protect your customers' conversations](https://sumvivas.com/blog/how-we-protect-your-customers-conversations): Specific answers, not security slogans: how Sum Vivas keeps each client's data separate, encrypts connected accounts, stores data in the UK and tests every release. - [Live events don't keep office hours](https://sumvivas.com/blog/live-events-dont-keep-office-hours): Fan questions build all year and peak in event week, often at night. Here's how a fully managed Digital Assistant keeps every fan answered without burying your team. - [One update, every channel](https://sumvivas.com/blog/one-update-every-channel): When plans change, the hardest part is making sure every channel says the same thing. Here's how one source of approved knowledge keeps your answers right everywhere. - [Reassure first: how Digital Assistants handle the questions that matter most](https://sumvivas.com/blog/reassure-first-sensitive-questions-and-handover): Access needs, medical equipment, complaints, safety. How we design Digital Assistants to answer sensitive questions carefully and hand over to people with the full story. - [Scan, ask, sorted: putting your Digital Assistant in every visitor's pocket](https://sumvivas.com/blog/scan-ask-sorted-qr-codes): A QR code on a sign or table card opens your Digital Assistant on a visitor's own phone. No app, no queue. Here's how venues and events use it. - [Mersey Ferries welcomes first of its kind new staff member](https://sumvivas.com/blog/mersey-ferries-welcomes-jimmy): We’re proud to introduce ‘Jimmy’, our AI-powered digital employee, who has officially joined the team at Mersey Ferries to help visitors navigate Liverpool’s… - [Mersey Ferry passengers can now 'ask Jimmy' for help](https://sumvivas.com/blog/mersey-ferry-passengers-ask-jimmy): We’re proud to announce the launch of Jimmy, a multilingual AI-powered assistant now live at the Mersey Ferries Gerry Marsden Terminal at Liverpool’s Pier Head. - [AI in Agencies: Unlocking Creativity & Navigating Risks](https://sumvivas.com/blog/ai-in-agencies-unlocking-creativity-navigating-risks): At Sum Vivas, we’ve seen firsthand how AI is revolutionizing the way businesses engage with their audiences. - [Denise Harris, CCO, on the panel at the Prolific North's special event for agencies using AI](https://sumvivas.com/blog/denise-harris-prolific-north-ai-agencies-panel): We’re excited to share that our Chief Creative Officer and co-founder, Denise Harris, will be part of an esteemed panel at Prolific North’s upcoming event on… - [Baltic Ventures Accelerator 2024 Demo Day](https://sumvivas.com/blog/baltic-ventures-accelerator-2024-demo-day): The Baltic Ventures Accelerator 2024 Demo Day, held on 17th January 2025 at Liverpool’s Camp & Furnace, brought together an exciting cohort of ten tech… - [Rocket Lawyer's Customer Story: Innovating with AI-Driven Digital Humans](https://sumvivas.com/blog/rocket-lawyer-customer-story): We are delighted to share that Sum Vivas has been featured in Rocket Lawyer’s customer stories, highlighting our journey and achievements in AI-driven digital… - [Sum Vivas Celebrates Livercool Awards 2024 Nomination for Co-Founder Denise Harris](https://sumvivas.com/blog/livercool-awards-2024-nomination-denise-harris): We are beyond excited to share that our co-founder, Denise Harris, has been nominated for the Digital, Tech & Innovation Personality of the Year at the… - [Sum Vivas Celebrates Recognition on Prolific North's Tech Companies to Watch List 2024](https://sumvivas.com/blog/prolific-north-tech-companies-to-watch-2024): We are delighted to announce that Sum Vivas has been featured on Prolific North’s prestigious Tech Companies to Watch List for 2024! - [Sum Vivas Shortlisted for Best Use of AI at Prolific North Tech Awards 2024](https://sumvivas.com/blog/shortlisted-best-use-of-ai-prolific-north-tech-awards-2024): We are thrilled to announce that Sum Vivas has been shortlisted for the Best Use of AI category at the prestigious Prolific North Tech Awards 2024. - [Putting a 'human' touch on AI customer service](https://sumvivas.com/blog/putting-a-human-touch-on-ai-customer-service): There’s a growing conversation around AI replacing traditional roles, but we believe there’s space for something more personal — digital humans. ## Optional - [Full text for LLMs](https://sumvivas.com/llms-full.txt): solutions, FAQs and articles in one file - [Privacy](https://sumvivas.com/privacy) - [Cookies](https://sumvivas.com/cookies) - [Terms](https://sumvivas.com/terms) - [Accessibility](https://sumvivas.com/accessibility)